​Why should I have to call my family physician before going to a walk-in clinic?
Data shows that patients receive better care when they see a physician with access to their medical history.
In the past, it may have been hard to contact your clinic, or they didn’t offer extended-hours service, and your first instinct was to head to the walk-in clinic or emergency department. Now, your family physician and a team of colleagues can serve you differently. ​
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Do I need to call my family physician first if I have an emergency?
No. Go to the nearest emergency department or call 911.
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When is the extended-hours clinic open?
The physician and location for this service may change often. To ensure you are going to the correct clinic, call your family physician. They can tell you which location is open for extended-hours and can help you set an appointment.​​​​
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​What if I need extended-hours care when the clinic is closed?
In this case, you have a few options:
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Go to a local walk-in clinic or contact eVisitnb.ca
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Wait until the clinic is open to request an urgent/same day appointment.
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What do I do if I am outside the province or country?
We recommend researching the local health-care system prior to visiting any other province or country so you will be familiar with the options available should you require health care while you are travelling. Our physicians cannot provide care for you outside NB as their licence is only for this province. ​
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Can I transfer between physicians in the group?
To ensure balanced caseloads for each physician, we cannot accommodate patient transfer requests.
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I want a physician in your clinic. Where do I sign up?
We are currently not accepting new patients. Any new patients are added from the Patient Connect NB list. To get on the list, call 811 or visit their website.
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Is my medical information safe?
Absolutely. We use the Provincial Electronic Medical Record (EMR) to store your medical history. The security standards for this system are stricter than those for online banking.
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I have a question that isn’t listed here.
We’d love to hear from you! Please contact us.
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